This review is on DirecTV now service. I signed up for it at the store. It sounded great I was sold on it. I cancelled cable immediately after starting DirecTV now. It worked well for about 3 weeks. Then I started to experience problems with it. What they don't tell you at the store is that DirecTV now customer service is completely chat based. Could not speak to anybody on the phone. I ended up canceling my service only to find out that they charged me an additional month and claimed I never cancelled the service. They will not refund me. Terrible customer service. I have been an AT&T customer as long as they existed. It's unfortunate that they would team up with such a terrible company
I didn't believe the reviews on google assuming that I was the exception. Boy was I wrong. Upon entering the store, I was told to wait to speak to someone. Fine no prob. within the hour I saw at least 3- 4 people after me enter and get service right away.
This store is just the worse. They carry Ipads but have no clue how to use them. My wife and I went to switch to At&t and was told our iphone 6s was not usable on their network (found out that's a lie). We went with the buy one new phone get one free. They did not have any in stock and had to be shipped to us. I picked the X my wife took an 8; but after we went home I looked into the X and found that it was not for me. So I returned the next day and said I wanted to get an 8 instead. Was told it would not be a problem and to just not open the packages when we get them. Took them to the store 2 weeks later after they arrived and workers had no clue what we were talking about. After 30 mins they finally confirmed what we were told and got the new 8 for me. They brought out a white on almond color and after looking at it for a bit I asked if they had the space grey. It's an 800 dollar phone so I want something I will like. Of course they did not but said to just take the one I have now, leave it in the box, and they will call when the space grey comes in. A week goes by and (of course) they never called. Stopped by the store and once again they have no record of what happened last time. On top of that they wanted to charge me a $45 restocking fee! So much for those fancy pads they carry. The female manager who must have failed basic customer service class started to argue with me. I told them flat out I am not paying and finally another grunt there remembered me and pulled her into the back to explain it. They came out and waived the fee this one time (even though it was their fault). The manager muttered under her breath, her feeling were hurt, that she was good at her job (she's not). I finally did get my phone and the color I wanted but wow I would never go back to that store again. I recommend you all learn to use those pads you carry to actually type in information other than $$$.
From the moment we came in everyone was very accommodating. The nice woman greeting us at the door to Rolando. Rolando was amazingly patient, courteous, helpful, and understanding. He was a true professional and a credit to your establishment and AT&T
I approached the staff to express my grievance about how unfair it is, and he told me that there's nothing he can do and that I should just wait to speak to someone ?!?!?!?!? 1 1/2 in finally someone calls me, and the look on his face as I greeted him looked annoyed as if he needs to be some other place and I'm holding him up or something. As I'm struggling to converse with him he's checking phone, or replying to messages. or he starts talking to other staff as they pass by about sports scores. And in end he was reply with every way to get me out of the store....Extremely unprofessional. I have no idea how these bums are in business.
I had read the previous reviews before I went to this store to buy a new phone. I had never had a bad experience during my previous visits, so, despite the negatives I had read, I decided to chance it. I am very glad I did! I was met at the door by a young lady who placed my name on a list and assured me someone would be with me shortly. 5 minutes later, Zach was there to help me. He was knowledgable, helpful, patient and very understanding. He found me exactly what I needed, explained everything clearly, and even saved me money on my contract. I also was able to see other employees dealing with customers and they all seemed to be as knowledgable and professional as Zach. In particular, I saw the young lady who had originally greeted me talk down a man who was angry and rude when it was explained to him that he'd have a short wait for service. Quite honestly, I had actually been putting off the whole phone shopping process because it always seemed like a chore, but it turned out to be an enjoyable experience. I highly recommend this store. Oh...and to the reviewer who was upset that other customers were helped before she was, even though she was there first, more than likely, they had made appointments. I did not make an appointment, but I did check this site to see when the slow times were, and it was pretty accurate. The whole process was completed in about an hour, well before I thought it would be.
At T is a US Electronics Store based in Brick, New Jersey. At T is located at 1060 Cedarbridge Ave #56a, Brick, NJ 08723, USA.
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